Policies

Children Policy: Children welcome
Smoking Policy: No smoking
Pet Policy: No pets

Booking Terms

Reservations may only be cancelled free of charge up to the date indicated on your reservation confirmation. Once the reservation has passed the cancellation deadline, it can no longer be cancelled free of charge, and it becomes subject to the cancellation fees stated on your reservation confirmation. If the reservation is non-refundable it will be charged in full even when cancelled. If you do not arrive by midnight on the day of check-in, we will no longer be obligated to hold your room and your entire reservation will be deemed cancelled, unless you have notified us and we have mutually agreed otherwise. We reserve the right to pre-authorise your card for an amount equivalent to the cancellation fee as soon as the cancellation deadline has passed. A pre-authorisation does NOT trigger a charge to your card but your bank may show this amount as a "future pending transaction" since it will be payable should you not arrive at the hotel. A pre-authorisation may however affect the credit limit that allowed on your card since your bank will regard this booking as a committed expense once the cancellation deadline has passed. The pre-authorisation is not a charge and will be replaced by a full charge when you check-out or if you should cancel your reservation passed the cancellation deadline. Guests in Turnpike House are expected to behave reasonably and courteously to other guests and to staff at all times and we reserve the right to refuse your custom or charge your card should your behaviour cause unacceptable loss of business to the hotel due to any disruption or damage you might have caused.

eviivo limited (registered office 154 Pentonville Road, London, N1 9JE company number: 05002392) ("eviivo") operates the Website on which have booked your stay from a purely technical standpoint. You acknowledge that eviivo is not a party to the contract between you and the accommodation establishment that you have selected (‘the Contract’); does not endorse the accommodation service; is not responsible for the quality or safety of the accommodation service; and, is not responsible for the performance of the Contract, including acts or omissions. In no event will eviivo be liable to you for any lost profits or any indirect, consequential, special, incidental or punitive damages arising out of, based on or resulting from your booking even if eviivo has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause or action. Nothing in this clause shall operate to exclude eviivo's liability for death or personal injury resulting from its negligence or any representations made fraudulently.

Accessibility information

Number Of Floors:2
  • Support for the Mobility Impaired
    Facilities for people with mobility issues are not available.