Children Policy: No preference
Smoking Policy: No smoking
Pet Policy: No pets

Booking Terms

Thank you for choosing to book with The Cosy Living. We look forward to welcoming you. By making this booking you are entering into an agreement with us. Please read our terms and conditions of booking below.Agreement of occupation We permit you to occupy the property as a short term/business letting for the agreed hire period only and subject to these Terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking. The actions and omissions of any visitor to the property are your responsibility. Smoking This is a non-smoking establishment.Pets Sorry, we do not allow pets at this property.Access to your property Key collection details will be provided to you prior to arrival. In the event a meet and greet service isn’t arranged, you will be given a code to enter the building and details of key collection. This information may only be sent to the booker 24 hours prior to arrival & only if booking is confirmed. It is essential that you/the guest has this information with them on arrival and, where notified, contact us in advance to confirm the arrival procedure. Please note, it is the bookers responsibility to ensure the guests have all the relevant codes and information provided to them by Portfolio, to allow guests to access the apartments. If check in is a meet and greet (this will be stated on your booking confirmation). Cancellation By making your booking, our agreement is a legal contract. On-line bookings require a deposit of the first night of stay, the balance can be paid at time of booking or on departure by debit/credit card. Cancellations made with more than 48 hours notice will receive a full refund. Within 48 hours the deposit is non-refundable. Bookings made by telephone or emails do not require a deposit, but should you need to cancel your booking within 48 hours of your anticipated stay then a £50 cancellation charge per room will be levied. An un-notified ‘no-show’ will incur a £50 charge. These charges, only if applicable, will be charged to the credit card whose details you provided at the time of booking.Non-availability of Accommodation We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. Arrival Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing the apartment.Late arrival procedure Please ensure you contact us no later than 7pm to let us know if you will be arriving late. Failure to notify us may result in a £50 ‘no-show’ charge being applied to your credit card.Departure Please be ready to leave the accommodation by 11am on the day of departure, unless otherwise arranged. We will provide you with an invoice, payable on departure.Damages and Breakages Please take care when staying on our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £50 if you did not report this.The Guest is responsible for taking all reasonable care of the apartment, its fixtures and fittings and its contents. The Guest agrees to keep the accommodation in the same state of repair and conditions as at the commencement of the stay. We reserve the right to charge a security/damage deposit of a minimum of £150 to cover against loss and/or damage to the apartment, its fixtures and fittings and contents, for example but not limited to damage caused by negligence or deliberate act of vandalism by the Guest or their party, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the apartment or causing any disturbance to other residents. The apartments are forbidden to be used for parties or other non-residential activity without prior agreement. Keys Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest. On check-out no later than 11am, keys must be left in the keybox (or the same place as the guest collected them from) and the accommodation must be left locked. If you lose your keys during your stay or lock yourself out of your apartment and will require re-entry, then a call out fee of £75+VAT + the cost of any replacement locks or keys. This will be payable within 48 hoursFailure to return a set of keys will result in a £150 + VAT charge.Liability We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.Noise levels and nuisance A noise curfew is in operation at this location between 11pm & 8am. Please kindly refrain from excessive noise levels/loud music at all times in consideration for other residents. Any complaints received will result in you being evicted immediately with no refunds due. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behavior towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge will be made if the Management team is called out in response to a nuisance complaint. 
Lost property All your possessions should be removed from the apartment on the date of departure. We will use reasonable endeavors to retain any lost items for up to 3 months after your departure date. Email: Tasha@leachmanproperty.co.uk for enquiries relating to lost items. Privacy Policy We're members of the Information Commissioners Office (ICO) any data that we collect will be used fairly, lawfully and transparently, to be used for specified, explicit purposes and used in a way that is adequate, relevant and limited to only what is necessary accurate and, where necessary, kept up to date kept for no longer than is necessary and handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage.

Accessibility information

Number Of Floors:2