Policies

Children Policy: No preference
Smoking Policy: No smoking
Pet Policy: No pets

Booking Terms

Terms and Conditions ________________________________________ CONTRACTING PARTIES These terms and conditions govern the contract between Morland House Serviced Apartments Hornchurch (registered under address 58 Billet Lane, RM11 1XA) and you, the guest. CHECK IN, AVAILABILITY & PAYMENT Monday - Friday: Check in is from 14:00. If you need to check in outside of these hours, this must be arranged in advance and will come at an extra cost of £20 per hour outside of the stated check in times. Apartments must be vacated by 11:00am on the day of departure unless otherwise agreed in advance. Failure to vacate by this time will result in further charges of £20 per hour. Please bring with you a valid photo ID and a valid payment card (In order to take refundable security deposit). Desired availability of accommodation at the time may be limited and/or restricted to certain periods. For booking Information please contact Morland House on 01708 388 230 or via email on info@morland-house.com. Our reservations team are available to take your booking on Monday - Friday 09:00 until 17:30. You will be asked to secure your booking with either a credit or debit card. We accept Amex, Diners/Discover, JBC, Maestro, MasterCard, Visa, Visa Debit, and Visa Electron. We also accept payments made via PayPal or bank transfer. The full amount of booking fee, along with the deposit must be paid before or during check in. Please note that the hotel reserves the right to pre-authorise your payment card prior to arrival. EMERGENCIES If there are any emergencies out of hours, such as a flood or power cut, please contact our out of hours emergency number on 02082421801. DEPOSIT You will be required to pay a refundable security deposit on/before your check in. This payment will be a sum of £375. This payment is to cover “additional charges” including breakages, damages, extra cleaning, missing items and further accommodation charges incurred during your stay. The security deposit will be fully refunded once the apartment has been inspected and the management agree it has been left in an acceptable condition. If any issues are to be found then the cost of the issues will be deducted from your deposit total. You will then be refunded the remaining balance. Please ensure that on check in, you the card used to book your reservation in order to make this payment. Failure to arrive with the payment card on your reservation will result to your stay being cancelled until you are able to provide the hotel with this card (Unless arranged otherwise). All deposit payments must be card payments using the same card on your reservation. DAMAGES Morland House Serviced Apartments reserves the right to charge your payment card or invoice you for any theft of or damage caused to hotel property during or after your stay. We also reserve the right to cancel any booking should you or any members of your party create a serious disturbance to any other guests or adjoining neighbours including antisocial behaviour. We will provide you with full breakdown of such charges which may include an administrative fee to recover our costs. CANCELLATION AND AMENDMENTS/ NON REFUNDABLE Cancellations: A charge of 30% of your reservation will apply if you cancel at least 4 weeks before your check in. You will be charged 100% for any cancellations which are made within four weeks of check in. No shows will be charged 100% of the stay total. Non-Refundable: Please note that if you are to select the non-refundable option then cancellations, modifications, or no shows will under no circumstances be refunded. If you do not arrive at the property within 24 hours of your arrival time without notifying us, then we shall be entitled to treat your booking as being cancelled by you and the Cancellation Policy shall apply. If guests require their booking to be moved/amended, an admin fee of £30 will be charged to do so. Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to accept the changed arrangements as notified or cancel your reservation. Morland House Serviced Apartments will be under no further obligation or liability for losses or expenses arising from the cancellation. There are no further circumstances for which Morland House Serviced Apartments will be liable for a refund. CAR PARKING There is limited parking at Morland House Apartments Hornchurch. Please ensure you contact Morland House Apartments regarding parking (as spaces are limited and on a first come first serve basis). Charges incur for parking at £15 per car per night.SMOKING, ALCOHOL AND ILLEGAL SUBSTANCES Please be advised that all of our apartments and balconies are non-smoking. Failure to comply with our non-smoking policy will result in you losing your full security deposit. Please ensure that there is no alcohol consumption in the common areas and around Morland House Apartments. Any drug use is strictly prohibited and Morland House Apartments reserve the rights to charge your full security deposit if such illegal activity takes place. If Morland House Management deems any of your behaviour to be unacceptable, they can reserve the right to require guests to vacate the premises with immediate effect, and with no compensation for unused days. CLEANING The apartment is booked on a self-catering basis. For stays in excess of 7 nights, the price will include a full clean of the apartment including soiled linen and towel change. Please note the clean will not include the washing of dishes. The apartments are to be left in a clean and tidy manner, failure to do so will result in an additional cleaning charge of £30.00 and this amount will be charged to the credit/debit card provided. If you require additional cleaning please contact a member of Morland House and they will be able to arrange this for you (please see pricing below). If your stay is less than 7 nights and you require cleaning there will be an additional charge for cleaning: £25- general clean (hovering, dusting, mopping) £40- general clean+ linen and towel change PETS No pets are allowed. LOST FOBS AND KEYS A charge of £30 will be made for any lost keys or fobs. This charge will be per key and per fob. This will be deducted from your deposit unless an alternative payment has been arranged. Please note that call out charges will apply for guests who are locked out of their apartments. INSURANCE Guests and visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out. Morland House do not take any responsibility for any missing/ damaged items during your stay. Guest should ensure travel insurance is arranged prior to stay. Morland House will not be liable for any unexpected occurrences e.g. missed transportation, natural disasters, act of God etc. CCTV AND INTERNET SECURITY In the public areas of the Morland House Apartments 24 hour CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management and security for all our guests. The guest is aware of the risks linked to use of the internet. Morland House shall make its best efforts to ensure with its suppliers that the site functions correctly but cannot guarantee that the site is exempt of any malfunction or anomaly. Morland House may therefore not be held responsible for damages resulting from use or total/partial impossibility to use the site. The security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your computer or network. OCCUPANCY For security purposes, only the stated number of guests on your reservation are allowed in your apartment at any one time. You must not exceed the number of guests stated on your booking form, this includes any visitors, otherwise your security deposit will be charged in full and you may be asked to leave the premises immediately with no compensation for any unused days. You must be aged 21 years or over to make a booking with us and you must be aged 21 years or over to stay alone. If a customer arrives at the hotel and is under 21 years of age the customer will not be permitted to stay alone. We will require photo identification (a driver’s licence or passport) as proof of age and if the customer is unable to present this to the satisfaction of the hotel we may terminate your booking without refund. We reserve the right to decline any bookings where we have reason to believe that the customer will not use the apartment responsibly. This could include behaviour contrary to good morals and public order. PRICING Prices are available on our website. These are clearly labelled to include or exclude VAT. Prices are subject to change without notice, however, your price is guaranteed once you have received confirmation. RIGHT OF ENTRY Employees of Morland House Serviced Apartments or nominated person shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary cleaning, repairs or maintenance. COMPLAINTS AND COMMENTS Any complaint or comment regarding your stay should be made to our office. Please kindly note complaints are more easily resolved while you are still in the property. Please telephone the team on 01708 388 230 during office hours. GENERAL INFORMATION Although every effort has been made to ensure the accuracy of the information provided, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any of the information should we find such alterations necessary. Morland House Serviced Apartments cannot be held responsible for events beyond its control or the control of its suppliers (such as fire, strikes, industrial action, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events. Morland House Serviced Apartments excludes all loss of valuables and damage to property and any direct, indirect or consequential losses suffered by you, other than death or personal injury resulting from a negligent act or omission by Morland House Serviced Apartments, its officers or employees. PRIVACY STATEMENT Your address and credit card details are kept merely for the informational purposes of the credit

Accessibility information

Number Of Floors:2