Policies

Children Policy: No preference
Smoking Policy: No smoking
Pet Policy: No pets, Pets by arrangement

Booking Terms

Terms and Conditions ________________________________________ CONTRACTING PARTIES These terms and conditions govern the contract between Morland House Serviced Apartments (registered under address 12-16 Eastern Road, RM1 3FE, Greater London) and you, the guest. CHECK IN, AVAILABILITY & PAYMENT Monday - Friday: Check in is between 14:00 and 17:30 on the day of arrival. If you need to check in outside of these hours, this must be arranged in advance and will come at an extra cost of £20 per hour outside of the stated check in times. Apartments must be vacated by 11:00am on the day of departure unless otherwise agreed in advance. Failure to vacate by this time will result in further charges of £20 per hour. Failure to arrive between 09:00 - 21:00 will result in you missing your first night of stay which is non-refundable. You must ensure you inform Morland House Management Team of any late arrivals on 01708 388230 or via email info@morland-house.com. Failure to do so may result to the management team closing reception and therefore leading to you missing your first night of stay, which is non-refundable. Weekends & UK Bank Holidays: Weekend and bank holiday check in times are between 14:00pm- 17:30pm. Please note that weekend and bank holiday check in times are not flexible. Failure to arrive within the given check in times will result to you missing your first night of stay which is non-refundable. Please bring with you a valid photo ID and the valid payment card used to book your reservation (In order to take refundable security deposit). Desired availability of accommodation at the time may be limited and/or restricted to certain periods. For booking Information please contact Morland House on 01708 388 230 or via email on info@morland-house.com. Our reservations team are available to take your booking on Monday - Friday 09:00 until 17:30. You will be asked to secure your booking with either a credit or debit card. We accept Amex, Diners/Discover, JBC, Maestro, MasterCard, Visa, Visa Debit, and Visa Electron. We also accept payments made via PayPal or bank transfer. The full amount of booking fee, along with the deposit must be paid before or during check in. Please note that the hotel reserves the right to pre-authorise your payment card prior to arrival. Our minimum age has recently been increased to 21. Please ensure at least 1 member of your party is 21. We will decline access to the property if the members of your party are under the age of 21. If we believe there is nobody aged 21 + staying at the property, we reserve the right to cancel your reservation and not provide compensation for unused nights, your deposit will also be charged and not refunded. RECEPTION The reception is manned from 09:00-17:00, Monday to Friday. Our reception is located opposite to Morland House Apartments at ‘Queens Court.’ Please contact reception at Queens Court for any check in’s, check out’s, key collections, enquiries and any other issues. If there are any enquiries out of hours please emailmanagement on info@morland-house.com and you will receive a response within 24 hours. If there are any emergencies out of hours, such as a flood or power cut, please contact our out of hours emergency number on 02082421801. DEPOSIT You will be required to pay a refundable security deposit on your check in. This payment will be a sum of £375. This payment is to cover “additional charges” including breakages, damages, extra cleaning, missing items, smoking, parties, terms and condition breaches, and further accommodation charges incurred during your stay. The security deposit will be fully refunded once the apartment has been inspected and the management agree it has been left in an acceptable condition. If any issues are to be found then the cost of the issues will be deducted from your deposit total. You will then be refunded the remaining balance. Please ensure that on check in, you bring the card used to book your reservation in order to make this payment. Failure to arrive with the payment card on your reservation will result to your stay being cancelled until you are able to provide the hotel with this card (Unless arranged otherwise). All deposit payments must be card payments using the same card on your reservation. DAMAGES Morland House Serviced Apartments reserves the right to charge your payment card or invoice you for any theft of or damage caused to hotel property during or after your stay. We also reserve the right to cancel any booking should you or any members of your party create a serious disturbance to any other guests or adjoining neighbours including antisocial behaviour. We will provide you with full breakdown of such charges which may include an administrative fee to recover our costs. CANCELLATION AND AMENDMENTS/ NON REFUNDABLE Cancellations: A charge of 30% of your reservation will apply if you cancel at least 4 weeks before your check in. You will be charged 100% for any cancellations which are made within four weeks of check in. No shows will be charged 100% of the stay total. Non-Refundable: Please note that if you are to select the non-refundable option then cancellations, modifications, or no shows will under no circumstances be refunded. If you do not arrive at the property within 24 hours of your arrival time without notifying us, then we shall be entitled to treat your booking as being cancelled by you and the Cancellation Policy shall apply. If guests require their booking to be moved, an admin fee of £30 will be charged to do so. Whilst every effort is made to fulfil your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to accept the changed arrangements as notified or cancel your reservation. Morland House Serviced Apartments will be under no further obligation or liability for losses or expenses arising from the cancellation. There are no further circumstances for which Morland House Serviced Apartments will be liable for a refund. CAR PARKING There is limited parking at Morland House Apartments. Please ensure you contact Morland House Apartments regarding parking (as spaces are limited and on a first come first serve basis). Charges incur for parking at £15 per car per night.SMOKING, ALCOHOL AND ILLEGAL SUBSTANCES Please be advised that all of our apartments and balconies are non-smoking. Failure to comply with our non-smoking policy will result in you losing your full security deposit. Please ensure that there is no alcohol consumption in the common areas and around Morland House Apartments. Any drug use is strictly prohibited and Morland House Apartments reserve the rights to charge your full security deposit if such illegal activity takes place. If Morland House Management deems any of your behaviour to be unacceptable, they can reserve the right to require guests to vacate the premises with immediate effect, and with no compensation for unused days. CLEANING The apartment is booked on a self-catering basis. For stays in excess of 7 nights, the price will include a full clean of the apartmentincluding soiled linen and towel change. Please note the clean will not include the washing of dishes. The apartments are to be left in a clean and tidy manner, failure to do so will result in an additional cleaning charge and this amount will be charged to the credit/debit card provided. If you require additional cleaning please contact a member of Morland House and they will be able to arrange this for you (please see pricing below). If your stay is less than 7 nights and you require cleaning there will be an additional charge for cleaning: £25- general clean (hovering, dusting, mopping) £40- general clean+ linen and towel change PETS No pets are allowed. LOST FOBS AND KEYS A charge of £30 will be made for any lost keys or fobs. This charge will be per key and per fob. This will be deducted from your deposit unless an alternative payment has been arranged. Please note that call out charges will apply for guests who are locked out of their apartments out of office working hours (9-5:30) INSURANCE Guests and visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out. Morland House do not take any responsibility for any missing/ damaged items during your stay. Guest should ensure travel insurance is arranged prior to stay. Morland House will not be liable for any unexpected occurrences e.g. missed transportation, natural disasters, act of God etc. CCTV AND INTERNET SECURITY In the public areas of the Morland House Apartments 24 hour CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management and security for all our guests. The guest is aware of the risks linked to use of the internet. Morland House shall make its best efforts to ensure with its suppliers that the site functions correctly but cannot guarantee that the site is exempt of any malfunction or anomaly. Morland House may therefore not be held responsible for damages resulting from use or total/partial impossibility to use the site. The security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your computer or network. OCCUPANCY The apartment is to be occupied only by the persons detailed on the booking form. We reserve the right to charge an additional fee if it is found that there are persons occupying the apartment who are not included on the booking form and reserve the right to ask the entire party to vacate the premises. In these circumstances we also reserve the right to charge a damage fee and there will be no refund for unused days. In the event of any complaints of noise or disrespect and damage to the property, we reserve the right to require guests to vacate the premises with immediate effect, and with no compensation for unused days. We reserve the right to decline any bookings where we have reason to believe that the customer will not use the apartment responsibly. This could include behaviour contrary to good morals and public order. PRICING Prices are available on our website. These are clearly labelled to include or exclude VAT. Prices are subject to change without notice, however, your price is guaranteed once you have received confirmation. RIGHT OF ENTRY Employees of Morland House Serviced Apartments or nominated person shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary cleaning, repairs or maintenance. COMPLAINTS AND COMMENTS Any complaint or comment regarding your stay should be made to our office. Please kindly note complaints are more easily resolved while you are still in the property. Please telephone the team on 01708 388 230 during office hours. GENERAL INFORMATION Although every effort has been made to ensure the accuracy of the information provided, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any of the information should we find such alterations necessary. Morland House Serviced Apartments cannot be held responsible for events beyond its control or the control of its suppliers (such as fire, strikes, industrial action, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events. Morland House Serviced Apartments excludes all loss of valuables and damage to property and any direct, indirect or consequential lossessuffered by you, other than death or personal injury resulting from a negligent act or omission by Morland House Serviced Apartments, its officers or employees. PRIVACY STATEMENT Your address and credit card details are kept merely for the informational purposes of the credit card company and the address details are not passed on to any other third parties.

Accessibility information

Number Of Floors:7