Policies

Children Policy: Children welcome
Smoking Policy: No smoking
Pet Policy: No pets

Booking Terms

ID must be given at time of check-in in the form of a valid passport or Driving License. Guests should use the booking conformation invoice email as a receipt of payment and confirmation of the booking made with Velvet Relocation Group Limited.Full payment is due in advance of occupation this will be taken on day of booking. Credit card details will be held on file to cover any damages or other costs. Upon receipt of payment we will send you written confirmation of your booking by email. You may extend your stay at any time, subject to availability. No extra fees are charged for last minute bookings. Payment must be made in full, in advance by bank transfer or credit/debit card.All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must be made by, or with the consent of the cardholder. Guests must be over 23 years old to make a booking with Velvet Relocation Group Limited.We reserve the right to take a holding deposit of £300 for any booking, this decision is made at our discretion. In the event of this, a member of our staff will meet you and take all information required upon arrival (arrival must be between 2pm - 7pm Mon-Fri 2pm – 5pm Sat-Sun, photo ID and proof of address must be provided). Deposits are taken by way of a credit/debit card and is refunded once keys are returned and the apartment is checked over for damages.If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time), we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges occurred. If the guest makes amendments to the booking once the stay has commenced we may not be able to comply with the request(s). If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. – We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock replacement, key replacement, building fob replacement, car park fob replacement.Velvet Relocation Group reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, we would make every effort to allocate an identical apartment, either in the same or a similar development, this may however not always be possible and another alternative may be offered. We are not obliged to provide any reimbursement or compensation.Note: No items are to be removed from any apartments or dismantled in any way. Furniture is not to be moved within the apartment.We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances and communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and Heating). We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property. If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time. Facilities and services in common areas within the building (i.e. lift, door system) are the responsibility of the building managers and not Velvet Relocation Group Limited. We reserve the right to add or remove any of its services without prior notice. We endeavor to have each apartment cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check in time and the apartment will be cleaned as soon as possible. No compensation will be given for this.A weekly maid service is provided for stays of 1 week or more. This service includes cleaning the apartment and refreshing the bed linen and towels. Please note that there is a £30.00 charge for each clean. Fresh bed linen can be provided at a cost of £25.00 per set. Fresh towels can be provided at a cost of £15.00 per set.All keys, parking, building fobs and parking permits must be returned by 10.30 am into post box of the numbered property. LOST, DAMAGED OR NON RETURNED PARKING PERMITS WILL BE CHARGED AT £25 EACH. LOST, DAMAGED OR NON RETURNED KEYS WILL BE CHARGED AT £25 LOST, DAMAGED OR NON RETURN DOOR SENSOR FOB WILL BE CHARGED AT £50Any items left in an apartment past the agreed departure time are left at the owners risk – we accept no responsibility for these items and reserve the right to remove and store them. Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement and Velvet Relocation Group will not accept any liability for any items that go missing. All guests are given one set of keys (and fobs etc), unless a second set is pre-arranged when booking. Second set’s can be arranged after check-in but this is at the discretion and availability of the Velvet Relocation Group.Valid credit/debit card details must be supplied at the time of booking, in the event of damages to the apartment these card details will be used to charge the appropriate fines. We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these conditions. The apartments should be left in a reasonable state on departure, if (at our absolute discretion) we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), we will charge an additional fee of £150.00. When the duration of the booking is in excess of 28 days, a discretionary final cleaning charge of up to £150 may be charged If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in Addition to the costs of cleaning and repair. We reserve the right to Charge £150 (in addition to the general cleaning charges) for specialist cleaning to an apartment and/or its contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in the apartment. Damages: Damages to the apartment or contents must be paid in full by you. In the event of Any breakages or damage discovered whilst your stay or after you vacate, we will notify you by e-mail or telephone immediately or within 10 days of your Departure, providing a detailed breakdown of the damage and where is possible a cost of rectification. Where Possible, photographic evidence will also be supplied. It is your responsibility to check all items & that there is no damage to these items. Condition reports can also be provided at the beginning and at the end of the accommodation period if requested. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting From our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent Misrepresentation by us or any liability that cannot by law be excluded. Subject to the above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill And/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of Corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, Damages, charges or expenses. If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us Against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential Losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable Professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or Your businesses, breach or negligent performance or non-performance of these terms and conditions. If you Are booking for, as or on behalf of a business or business employee, our total liability in contract, tort (Including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in Connection with the performance or contemplated performance of your booking shall be limited to the fees Paid to us under your booking. We shall not be liable for any failure or delay in performance of our obligations which results directly or Indirectly from any cause or circumstance which is beyond our reasonable control, including (but not Exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of Any government or authority (including but not limited to refusal or revocation of any license or consent), Fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but Not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade. Other than in relation to death or personal injury caused by our negligence, or any other liability that by law Cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (I) GBP £1,000; and (ii) the value of the booking made with us.We cannot be held responsible for any theft and/or damage of your personal belongings during your stay in any apartments booked. Therefore you are advised to ensure you have appropriate insurances in place. All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place. We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events of ‘force majeure’. In these Booking Conditions ‘force majeure’ means any Event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, Industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar Events outside our or the relevant suppliers’ control. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.These conditions and terms of contract and all matters arising there from are subject to the Law of England and Wales and in the event of dispute; the client will be subject to the exclusive jurisdiction of the courts of England and Wales.Velvet Relocation Group has the right to terminate a booking at any time on the grounds of Partying, playing loud music, General Nuisance Behavior, Abusive to staff or other guests, mistreatment of the apartment, non payment or criminal activity on the Part of those occupying the apartment or their guests. In such circumstances, Velvet Relocation Group is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of Velvet Relocation Group.Velvet Relocation Group cannot be held responsible for any personal injury to any guests while in one of our apartments. Nor can we be held responsible for loss or damage to personal effects howsoever arising at the accommodation. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any Public service supply.Representatives of Velvet Relocation Group or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this rule. Velvet Relocation Group has the right to terminate your stay, if they deem such behavior has occurred. In the event of such a breach, No refund will be made if such behavior is deemed to have occurred. A surcharge of £150 will be made if evidence of pets is discovered in the apartment.Smoking is not permitted in the apartments or in the internal communal areas of the apartment blocks. Smoking is permitted on external balconies where present in an apartment only. A surcharge of £150 will be made if evidence of smoking is discovered in the apartment.We do not expect and certainly do not want dissatisfied customers, but in the event that You are not entirely satisfied with the service offered, you should notify any complaint To our office within 24 hours after departure to Velvet Relocation Group by email to info@velvetrelocationgroup.co.uk and We will take all reasonable steps to settle the problem. Velvet Relocation Group shall not have any liability for any complaint submitted after the completion of the rental period.All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but Velvet Relocation Group is not liable for any variation however caused. We Velvet Relocation Group have the right to add or remove any of its services or facilities without prior notice.All the apartments are occupied as serviced apartments and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. Velvet Relocation Group reserves the right to access the apartment and or terminate your stay at any time without prior notice if it deems necessary.Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describe any of the apartments. Our web site may link to other web sites and we are not responsible for the data policies, content or security of these web sites. You should note the following points about apartments: * Apartments are individual and vary in style, size and layouts so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact apartment cannot be guaranteed prior to arrival and can be subject to change at any time; * Our website (and/or other means of promotion or advertising) may contain a plan of the layout of the apartment. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan; We prime location lets have the right to add or remove any of its services or facilities without prior notice. * The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, we may refuse access to the accommodation and reserve the right to charge for additional apartments; * You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarize yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security; * You and the other members of your party are responsible for payment of rental, any charges made for use of facilities, such as additional laundry services, and for any other fees levied by us for the use of amenities; * Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose. * We shall use reasonable endeavors to retain any items left in apartments for up to 1 month after the guest’s departure date. Please email info@velvetrelocationgroup.co.uk for enquiries relating to any lost items. *For further information on individual apartments please email: info@velvetrelocationgroup.co.uk

Accessibility information

Number Of Floors:1