Average Guest Rating for The Somerset Hotel, London
Guest reviews for The Somerset Hotel, London are provided by real guests who have actually stayed at the property.
| Rooms: | | 1.5 |
| Value: | | 2.0 |
| Friendliness: | | 2.6 |
| Cleanliness: | | 1.5 |
| Facilities: | | 1.4 |
| Staff service: | | 2.4 |
| Location: | | 3.7 |
| Breakfast: | | 1.0 |
Guest Rating:
From 22 reviews
Guest Reviews
| Penelope
Mature Couple
Stayed: Jun '22 | |
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 4 |
| Friendliness: | | 2 |
| Cleanliness: | | 4 |
| Facilities: | | 3 |
| Staff service: | | 2 |
| Location: | | 5 |
"Basic but excellent location"
The room was very basic but clean and airy - with an unexpected fabulous balcony. Lovely large window (through which you could get to the balcony, which was surprisingly effective when closed at keepi… Read more
"Basic but excellent location"
The room was very basic but clean and airy - with an unexpected fabulous balcony. Lovely large window (through which you could get to the balcony, which was surprisingly effective when closed at keeping out the noise of the busy street below. Read less
Likes:
The balcony was wonderful.
Dislikes:
We could have done with a bedside light. There was one that didn't work, so we had to use the main lights.
Guest Review for The Somerset Hotel, London
| AINHOA
Group of Adults
Stayed: Jun '22 | |
Would not recommend to others.
| Rooms: | | 1 |
| Value: | | 1 |
| Friendliness: | | 1 |
| Cleanliness: | | 1 |
| Facilities: | | 1 |
| Staff service: | | 1 |
| Location: | | 3 |
| Breakfast: | | 1 |
"Worst hotel I have ever stayed in."
When we arrived to the accommodation we waited 20 minutes outside because no one would come open the door. While we were going upstairs we noticed many steps broken and doors as well, everything looke… Read more
"Worst hotel I have ever stayed in."
When we arrived to the accommodation we waited 20 minutes outside because no one would come open the door. While we were going upstairs we noticed many steps broken and doors as well, everything looked as if it hasn’t been cleaned in months. In our room the bathtub was full of hairs and the sheets had several yellow stains and black little things we still cannot point what they were. Worst part comes when we tried to used the bathroom and the bin moved itself as if therw was something inside it. Read less
Dislikes:
Due to the situation there we had to leave and book a hotel were the facilities were at least clean and the room didn’t look as disgusting.
Guest Review for The Somerset Hotel, London
| Deanna
Alone
Stayed: May '22 | |
Would not recommend to others.
| Rooms: | | 1 |
| Value: | | 1 |
| Friendliness: | | 3 |
| Cleanliness: | | 1 |
| Facilities: | | 1 |
| Staff service: | | 3 |
| Location: | | 4 |
| Breakfast: | | 1 |
"Worst hotel ever."
I unfortunately had to book here as I had a last minute work meeting in London, I would never book here again, the bed was wonky, no hot water, the lock on the door didn't even work. This hotel is a h… Read more
"Worst hotel ever."
I unfortunately had to book here as I had a last minute work meeting in London, I would never book here again, the bed was wonky, no hot water, the lock on the door didn't even work. This hotel is a health hazard. Read less
Guest Review for The Somerset Hotel, London
Would not recommend to others.
| Rooms: | | 2 |
| Value: | | 1 |
| Friendliness: | | 1 |
| Cleanliness: | | 1 |
| Facilities: | | 1 |
| Staff service: | | 2 |
| Location: | | 4 |
"Good location"
Short stay in the hotel, good location… Read more
"Good location"
Short stay in the hotel, good location Read less
Likes:
Nice view from the window
Dislikes:
No soap or any toiletries at all in the bathroom, the room was dusty and grimy, there was no elevator, the check-in process took a lonk time
Guest Review for The Somerset Hotel, London
| Columba
Alone
Stayed: Apr '22 | |
Would not recommend to others.
| Rooms: | | 2 |
| Value: | | 2 |
| Friendliness: | | 3 |
| Cleanliness: | | 1 |
| Facilities: | | 2 |
| Staff service: | | 3 |
| Location: | | 5 |
"Not very clean"
Unfortunately the room was not very clean and the toilet didn't flush. I told a staff member about this but he said "water will come". Also the shower handle was so loose, that I had no control over t… Read more
"Not very clean"
Unfortunately the room was not very clean and the toilet didn't flush. I told a staff member about this but he said "water will come". Also the shower handle was so loose, that I had no control over the water temperature. Read less
Likes:
The location is very nice!
Guest Review for The Somerset Hotel, London
| Karine
Family with older Children
Stayed: Apr '22 | |
Would recommend to others.
| Rooms: | | 3 |
| Value: | | 3 |
| Friendliness: | | 2 |
| Cleanliness: | | 3 |
| Facilities: | | 1 |
| Staff service: | | 3 |
| Location: | | 5 |
"Spartan comfort and minimal furnishings"
this hotel offered us a family room (5 beds) with basic but sufficient comfort, except for the single bed
we were not disturbed by the other guests, we could hear the street because the windows are s… Read more
"Spartan comfort and minimal furnishings"
this hotel offered us a family room (5 beds) with basic but sufficient comfort, except for the single bed
we were not disturbed by the other guests, we could hear the street because the windows are single glazed.
the sheets and towels were clean and changed daily, the bathroom was cleaned.
in short, a stay not as horrible as the other comments suggested, for the price, we are satisfied.
suggestions : put a glass to store toothbrushes, a soap bar, a shelf, 3 hooks or more for towels and vests Read less
Likes:
location perfect, cafes for breakfast, the metro and bus are close by. security is sufficient with a code door.
The reception was professional, we were graciously kept our luggage the last day
Dislikes:
the single bed whose mattress was too old, as you could feel the springs
the bathroom has no shelves, no glass for toothbrush,
not enough sockets for charging phones
the floor is sloping and shaky
Guest Review for The Somerset Hotel, London
| Renato
Young Couple
Stayed: Apr '22 | |
Would not recommend to others.
| Rooms: | | 1 |
| Value: | | 2 |
| Friendliness: | | 1 |
| Cleanliness: | | 1 |
| Facilities: | | 1 |
| Staff service: | | 1 |
| Location: | | 2 |
"Terribile. Da chiudere"
Dovevamo state due notti ma dopo la prima notte insonne siamo andati via… Read more
"Terribile. Da chiudere"
Dovevamo state due notti ma dopo la prima notte insonne siamo andati via Read less
Dislikes:
La pulizia inesistente,camera decadente, non sicura. Continui rumori in camera e non sono riuscito a dormire
Guest Review for The Somerset Hotel, London
| Grace
Alone
Stayed: Apr '22 | |
Would not recommend to others.
| Rooms: | | 1 |
| Value: | | 1 |
| Friendliness: | | 1 |
| Cleanliness: | | 1 |
| Facilities: | | 1 |
| Staff service: | | 1 |
| Location: | | 3 |
"Do not stay here"
Checked out after one night because this place is unsafe and operating under illegal practices. Blocked exits, rubbish and building gear ij stairways and corridors, fire doors missing glass and proppe… Read more
"Do not stay here"
Checked out after one night because this place is unsafe and operating under illegal practices. Blocked exits, rubbish and building gear ij stairways and corridors, fire doors missing glass and propped open, no staff on duty at all anytime!!! Not safe Read less
Dislikes:
See above. I will do everything in my power to have this place shut down. It is a death trap and a tragedy waiting to happen
Guest Review for The Somerset Hotel, London
| RENAUD
Mature Couple
Stayed: Apr '22 | |
Would not recommend to others.
| Rooms: | | 1 |
| Value: | | 2 |
| Friendliness: | | 1 |
| Cleanliness: | | 1 |
| Facilities: | | 1 |
| Staff service: | | 1 |
| Location: | | 4 |
"el hotel se esta cayendo...esta en obras y parece que lo van a cerar"
la llegada nos asusto mucho, el senor era tremendo, la entrada tambien, las escaleras horrible, y el piso de la habitacion un horror...
pero al final, despues de haber pasado todo eso, dormimos bien,… Read more
"el hotel se esta cayendo...esta en obras y parece que lo van a cerar"
la llegada nos asusto mucho, el senor era tremendo, la entrada tambien, las escaleras horrible, y el piso de la habitacion un horror...
pero al final, despues de haber pasado todo eso, dormimos bien, cambiaba las sabanas cada noche, y la pasamos mas o menos bien.
precio bien pero qualidad muy baja Read less
Likes:
el silencio la noche fue lo unico bueno
Dislikes:
el piso era muy pero muy asqueroso
Guest Review for The Somerset Hotel, London
| Rodrigo
Alone
Stayed: Apr '22 | |
Would not recommend to others.
| Rooms: | | 1 |
| Value: | | 3 |
| Friendliness: | | 4 |
| Cleanliness: | | 2 |
| Facilities: | | 1 |
| Staff service: | | 2 |
| Location: | | 5 |
"Low qulaity of facilities. Pictures of room does not match with reality"
Spend a weekend in London. Booked due to good location.
Overall experience was poor.
Room quite different from picture, smaller and not as nice.
A lot of noise from other rooms.
Entrance was a mes… Read more
"Low qulaity of facilities. Pictures of room does not match with reality"
Spend a weekend in London. Booked due to good location.
Overall experience was poor.
Room quite different from picture, smaller and not as nice.
A lot of noise from other rooms.
Entrance was a mess. Not clean and lots of things, very messy. Read less
Dislikes:
Room was small and quite different from picture. Hotel entrance was not clean
Guest Review for The Somerset Hotel, London