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Somerset Hotel London
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 2
See all 51 reviews
6 Dorset Square, Gloucester Place

London, 

Greater London, 


NW1 6QA,  United Kingdom
Average Guest Rating for Somerset Hotel, London
Guest reviews for Somerset Hotel, London are provided by real guests who have actually stayed at the property.
Rooms:
2.0
Value:
2.4
Friendliness:
2.8
Cleanliness:
2.3
Facilities:
1.7
Staff service:
2.3
Location:
4.1
Breakfast:
1.5
Guest Rating:
2
From 51 reviews
Sort:Guest Reviews
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Jesus
Alone
Stayed: Jul '19
1
Would not recommend to others.
Rooms:
1
Value:
3
Friendliness:
3
Cleanliness:
3
Facilities:
2
Staff service:
1
Location:
4
"Stay here if you only have to spend 6 hours for sleep"
stayed for one night. The room did not have cold a/c and a fan. They did not provide soup or any bathroom amenities. The toilet wouldn't flush.… Read more
"Stay here if you only have to spend 6 hours for sleep"
stayed for one night. The room did not have cold a/c and a fan. They did not provide soup or any bathroom amenities. The toilet wouldn't flush. Read less
Likes:
location and price
Dislikes:
lack of bathroom soup, dysfunctional toilette and lack of proper a/c
Guest Review for Somerset Hotel, London
Gordon
Alone
Stayed: Jul '19
1
Would not recommend to others.
Rooms:
1
Value:
3
Friendliness:
2
Cleanliness:
3
Facilities:
1
Staff service:
2
Location:
5
"Worst hotel I have ever stayed in!!"
2 night stay to attend a sports event in St John's Wood. The lack of air conditioning was criminal & I had to beg for soap & shower gel - this should be automatically available in every room.… Read more
"Worst hotel I have ever stayed in!!"
2 night stay to attend a sports event in St John's Wood. The lack of air conditioning was criminal & I had to beg for soap & shower gel - this should be automatically available in every room. Read less
Likes:
Nothing - quite the most disgusting hotel it has been my misfortune to stay in.
Dislikes:
All of the above!!
Guest Review for Somerset Hotel, London
Teresa
Family with older Children
Stayed: Jun '19
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
5
"The hotel was gross and falling apart but cheap and a good location"
The hotel was gross and falling apart but cheap and a good location… Read more
"The hotel was gross and falling apart but cheap and a good location"
The hotel was gross and falling apart but cheap and a good location Read less
Likes:
The hotel was gross and falling apart but cheap and a good location
Dislikes:
None
Guest Review for Somerset Hotel, London
Rafal
Group of Adults
Stayed: Apr '19
2
Would recommend to others.
Rooms:
1
Value:
4
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
5
"Fun"
Beautiful City!!!… Read more
"Fun"
Beautiful City!!! Read less
Likes:
London
Dislikes:
None
Guest Review for Somerset Hotel, London
Karen Mary
Group of Adults
Stayed: Apr '19
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
2
Staff service:
3
Location:
4
"scruffy but clean- hostel not hotel"
nice area. quiet (top floor) clean linen and bathroom but very bad state of building inside and out. Grouting bad in bathroom. windows broken. curtain rail falling off. ceiling stained. More like a h… Read more
"scruffy but clean- hostel not hotel"
nice area. quiet (top floor) clean linen and bathroom but very bad state of building inside and out. Grouting bad in bathroom. windows broken. curtain rail falling off. ceiling stained. More like a hostel than a hotel. Read less
Likes:
Quiet room (top floor) location (by Airport bus stop). Clean bathroom. Someone attended reception quicky when i rang the bell.
Dislikes:
No kettle. No breakfast. Curtain didnt cover window. Generally grotty building in need of basic maintenance.
Guest Review for Somerset Hotel, London
Holly
Alone
Stayed: Oct '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
"If I could give it a 0 I would, a 1 feels generous. Extremely poor all round, will not stay again."
Poor customer service, the person how came to reception was not friendly nor interested in giving any good service. The room was dirty and dusty, bedding covered in hair, pillows and duvet had sweat s… Read more
"If I could give it a 0 I would, a 1 feels generous. Extremely poor all round, will not stay again."
Poor customer service, the person how came to reception was not friendly nor interested in giving any good service. The room was dirty and dusty, bedding covered in hair, pillows and duvet had sweat stains and hair all over. In bathroom with was not clean there was no hand soap or toiletries provide. TV small, mounted in wrong place and didn't work properly. Toilet paper was wet. Curtain rail was cover in dilust and also curtains with stains on. And the room smelt very unpleasant. Read less
Likes:
No thing. I would not stay again. There is no one reception after I checked in and I felt unsafe as the front door was not locked. A friend booked also but was unable to check in as no one was there.
Dislikes:
Everything. Not only could me friend not check in, a lady in reception was waiting for an hour when my friend arrived and this lady had rung & emailed to no reply itvs unacceptable & refunds needed.
Guest Review for Somerset Hotel, London
Stela
Family with older Children
Stayed: Jul '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
"Dirty, dirty, dirty"
Awful! Fortunately had busy schedule so did not have to spend too much time in hotel. Felt like paying guests were an imposition on staff that had to do you a favour by checking you in/out. Worst hote… Read more
"Dirty, dirty, dirty"
Awful! Fortunately had busy schedule so did not have to spend too much time in hotel. Felt like paying guests were an imposition on staff that had to do you a favour by checking you in/out. Worst hotel I've ever been to. Read less
Likes:
location
Dislikes:
It was dirty, furniture falling to pieces. There was no kettle, cups nor even one single glass in the room. Dingy, dirty ensuite. Curtain rail falling down with dirty curtains. More to say, no space
Guest Review for Somerset Hotel, London
Saadia
Alone
Stayed: Jun '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
1
"Worst experience ever"
I came for one night to attend a meeting at Royal College as I am a doctor. I had worst experience ever. My room was changed from double ensuite room to single room on my arrival. I was told there was… Read more
"Worst experience ever"
I came for one night to attend a meeting at Royal College as I am a doctor. I had worst experience ever. My room was changed from double ensuite room to single room on my arrival. I was told there was no other room available and no explanation or apology was offered. They also refused to refund the balance for downgrading my booking, as per terms and conditions and asked me to contact eviivo the company that takes payment. I have already sent an email explaining the situation but have not heard Read less
Likes:
The only plus is the location however this place does not live up to standard.
Dislikes:
This is a basic level hotel with dated decor and horrible stench throughout. My room was not made and bed sheets were not clean. Mattress was uncomfortable. The room lacked basic furniture like table
Guest Review for Somerset Hotel, London
Jacqueline
Family with older Children
Stayed: May '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
2
Staff service:
3
Location:
5
Breakfast:
1
"Great location...how you feel about your stay will depend on your expectation."
Excellent location. Basic, clean, all you need.… Read more
"Great location...how you feel about your stay will depend on your expectation."
Excellent location. Basic, clean, all you need. Read less
Likes:
Centrally located. Clean basic room. Fit for purpose and suitable for me and happy with the room.
Dislikes:
If you want more, then pay more.
Guest Review for Somerset Hotel, London
Bo
Group of Adults
Stayed: Apr '18
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
4
Breakfast:
1
"Poor"
Expansiv for that standard… Read more
"Poor"
Expansiv for that standard Read less
Likes:
Close to the tvings i hade to do
Dislikes:
The price/standard
Guest Review for Somerset Hotel, London
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