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Gresham Hotel London
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.7
See all 80 reviews
116 Sussex Gardens

London, 

Greater London, 


W2 1UA,  United Kingdom
Average Guest Rating for Gresham Hotel, London
Guest reviews for Gresham Hotel, London are provided by real guests who have actually stayed at the property.
Rooms:
3.2
Value:
3.9
Friendliness:
4.2
Cleanliness:
3.9
Facilities:
3.2
Staff service:
4.1
Location:
4.4
Breakfast:
3.7
Guest Rating:
3.7
From 80 reviews
Sort:Guest Reviews
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Jeroen
Alone
Stayed: Jul '19
2
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
3
Cleanliness:
3
Facilities:
2
Staff service:
3
Location:
3
Breakfast:
2
"Lot's of noise and light disturbance due to basement room next to the staircase."
Short but wouldn't stay longer in the room I had (basement)… Read more
"Lot's of noise and light disturbance due to basement room next to the staircase."
Short but wouldn't stay longer in the room I had (basement) Read less
Likes:
Location was perfect. 24H reception.
Dislikes:
None
Guest Review for Gresham Hotel, London
Emma
Family with older Children
Stayed: May '19
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Value for money and very clean"
Very good… Read more
"Value for money and very clean"
Very good Read less
Likes:
Clean, friendly staff
Dislikes:
No
Guest Review for Gresham Hotel, London
Tony
With a colleague
Stayed: May '19
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
3
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
3
Breakfast:
3
"Good but...."
Booking was for business purposes and made online from the office using business credit card. Person making booking telephoned hotel to make sure no problems would occur when checking in as we wouldn… Read more
"Good but...."
Booking was for business purposes and made online from the office using business credit card. Person making booking telephoned hotel to make sure no problems would occur when checking in as we wouldn't have credit card - she was told this was no problem at all. However, on trying to check in we had so many problems and it took ages with several phone calls made to our management out of hours. We did eventually get to stay but it was not what we needed after a long day.
Our office not happy. Read less
Likes:
N/A
Dislikes:
See above.
Guest Review for Gresham Hotel, London
Richard
Group of Adults
Stayed: Apr '19
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Clean and convenient"
Good base for touring… Read more
"Clean and convenient"
Good base for touring Read less
Likes:
Convenience to Paddington, clean rooms and good breakfast. Friendly staff who were helpful. They retained baggage for us
Dislikes:
The front rooms look on to the road and the traffic noise is very audible. Take good ear plugs!
Guest Review for Gresham Hotel, London
Daleah
Mature Couple
Stayed: Apr '19
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Good value, convenient location"
We wanted a nice economical hotel in London, convenient to train from Heathrow and easy access to the Underground. We were well pleased and enjoyed our stay. The elevator was nice after a long day vis… Read more
"Good value, convenient location"
We wanted a nice economical hotel in London, convenient to train from Heathrow and easy access to the Underground. We were well pleased and enjoyed our stay. The elevator was nice after a long day visiting museums. Read less
Likes:
The hotel staff were friendly and helpful.
Dislikes:
None
Guest Review for Gresham Hotel, London
Noel
Mature Couple
Stayed: Sep '18
2
Would not recommend to others.
Rooms:
1
Value:
3
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
3
"Terrible Room"
The reception staff were fine and for two of our three mornings the breakfast was fine, the problem with the third breakfast was we arrived in the dining room at exactly 09.30 (latest time available)… Read more
"Terrible Room"
The reception staff were fine and for two of our three mornings the breakfast was fine, the problem with the third breakfast was we arrived in the dining room at exactly 09.30 (latest time available) and were told we'd missed the cooked breakfasts as everything had been turned off but we could have cereal and toast. Our room was disgusting, old shabby bed covers, bad paintwork made the room appear dirty. My wife opened the bathroom window ant the bottom of the frame fell off. Absolutely horrid. Read less
Likes:
The guy on reception was friendly
Dislikes:
The room
Guest Review for Gresham Hotel, London
Tatiana
Alone
Stayed: Aug '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great"
Thank you for your hospitality!… Read more
"Great"
Thank you for your hospitality! Read less
Likes:
Thank you for your hospitality!
Dislikes:
None
Guest Review for Gresham Hotel, London
Sara
Family with young Children
Stayed: Jun '18
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
3
Breakfast:
2
"Very basic, not the level we were expecting"
Front desk staff was friendly, it was quiet, the cleanliness of the room bothered us and it seemed outdated. Our bathroom had mold in the shower grout and on the ceiling. It appeared that our room w… Read more
"Very basic, not the level we were expecting"
Front desk staff was friendly, it was quiet, the cleanliness of the room bothered us and it seemed outdated. Our bathroom had mold in the shower grout and on the ceiling. It appeared that our room was picked up but never actually cleaned while we were there and we stayed 3 nights. The room floor was sticky when we arrived, the one bed had sheets that had paint on them and these sheets remained on the bed the whole time. breakfast was basic, continental was one cereal and bread for toast. Read less
Likes:
Seeing London!
Dislikes:
See above
Guest Review for Gresham Hotel, London
Galen
Young Couple
Stayed: Jun '18
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
3
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
3
"Stayed here as it is close to Paddington Station and Hyde Park"
Was able to check in a little earlier than 2pm and was also able to leave bags there when we initially arrived early morning. Staff were friendly generally, if not quite bubbly. They did their job tho… Read more
"Stayed here as it is close to Paddington Station and Hyde Park"
Was able to check in a little earlier than 2pm and was also able to leave bags there when we initially arrived early morning. Staff were friendly generally, if not quite bubbly. They did their job though and we have no overall complaints. We were out from early morning to early evening andmenjoyed the location. Read less
Likes:
Location to Paddington Station and Marble Arch was great as we were able to access those areas from transport and we also enjoyed walks through Hyde Park. Room was very quiet also.
Dislikes:
There is nothing we didn't really like at all however the room was quite small...
Guest Review for Gresham Hotel, London
Michiko
Family with older Children
Stayed: May '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very convenient stay, especially on first visit to UK!"
It is just a few blocks from Paddington Station on foot and there are many places to eat within walking distance, the place is ideal for first night stay in England. There is an express train from He… Read more
"Very convenient stay, especially on first visit to UK!"
It is just a few blocks from Paddington Station on foot and there are many places to eat within walking distance, the place is ideal for first night stay in England. There is an express train from Heathrow Airport to Paddington Station that takes about 15 minutes. The English Breakfast was very good, later to find that every lodging thereafter served it. The staff was friendly and helpful. Read less
Likes:
The convenience.
Dislikes:
The elevator was rather slow, so I used the stairs most of the time, except for when I had to move my suitcase. I was on the 4th floor so it was quite an exercise. I got used to it by the end.
Guest Review for Gresham Hotel, London
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