Average Guest Rating for Grand Sapphire Hotel & Banqueting, Croydon
Guest reviews for Grand Sapphire Hotel & Banqueting, Croydon are provided by real guests who have actually stayed at the property.
| Rooms: | | 4.3 |
| Value: | | 4.3 |
| Friendliness: | | 4.6 |
| Cleanliness: | | 4.3 |
| Facilities: | | 3.6 |
| Staff service: | | 4.6 |
| Location: | | 3.6 |
| Breakfast: | | 3.8 |
Guest Rating:
From 18 reviews
Guest Reviews
| Angela
Group of Adults
Stayed: Jul '19 | |
Would recommend to others.
| Rooms: | | 5 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 5 |
| Facilities: | | 4 |
| Staff service: | | 5 |
| Location: | | 4 |
| Breakfast: | | 4 |
"Pleasant Stay"
Traveled with a friend for a local event. Booked the Grand Sapphire based on reviews & price. Stayed in a twin room which was spacious, clean and quiet with nice modern decor. Plenty of on site parkin… Read more
"Pleasant Stay"
Traveled with a friend for a local event. Booked the Grand Sapphire based on reviews & price. Stayed in a twin room which was spacious, clean and quiet with nice modern decor. Plenty of on site parking. Unusual location (on an industrial estate), but set back from noise from main road and handy for local outlet (chain restaurants/coffee shops/etc). Nice breakfast with decent variety. Friendly helpful staff. We would both stay again. Read less
Likes:
On site parking, quiet rooms (in spite of hosting a wedding), comfy beds, nice decor and decent breakfast.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
| Qasim Raza
Alone
Stayed: Jul '19 | |
Would recommend to others.
| Rooms: | | 2 |
| Value: | | 2 |
| Friendliness: | | 5 |
| Cleanliness: | | 3 |
| Facilities: | | 2 |
| Staff service: | | 5 |
| Location: | | 2 |
| Breakfast: | | 3 |
"Hotel stay"
The hotel is not fesible if u want to sleep peacefully in the night , it’s has a banquet only good for party animals bcoz every day there is a party and you can’t sleep peacefully… Read more
"Hotel stay"
The hotel is not fesible if u want to sleep peacefully in the night , it’s has a banquet only good for party animals bcoz every day there is a party and you can’t sleep peacefully Read less
Likes:
The staff was friendly , specially the 2 girls at the RE epitomizing
Maria & taunse
Dislikes:
The sound in the night from the parties
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 3 |
| Facilities: | | 5 |
| Staff service: | | 4 |
| Location: | | 3 |
| Breakfast: | | 4 |
"Attended the Yemen Fundraiser as photographer, stayed at the venue."
I was in London for the Yemen Fundraiser attended by Amir Khan and Adam Saleh which was at The Grand Sapphire.
Luckily I discovered you also had rooms!… Read more
"Attended the Yemen Fundraiser as photographer, stayed at the venue."
I was in London for the Yemen Fundraiser attended by Amir Khan and Adam Saleh which was at The Grand Sapphire.
Luckily I discovered you also had rooms! Read less
Likes:
Nice venue. Friendly staff and nice rooms.
Dislikes:
Could have done with more milk with the tea and coffee making facilities and also a kettle that had a proper filter inside.
It was clean though the round shaving mirror in the bathroom was dirty.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Would recommend to others.
| Rooms: | | 5 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 5 |
| Facilities: | | 4 |
| Staff service: | | 5 |
| Location: | | 5 |
| Breakfast: | | 5 |
"Great experience"
Was staying overnight for business.
Really interesting hotel in a convenient location with free parking. Was very refreshing to be able to park onsite and be greeted by happy, friendly staff. Décor i… Read more
"Great experience"
Was staying overnight for business.
Really interesting hotel in a convenient location with free parking. Was very refreshing to be able to park onsite and be greeted by happy, friendly staff. Décor is fabulous and makes a change from the average overnight stay. Room was large enough for one and shower was excellent. Hotel was clean throughout and every member of staff I dealt with was courteous, helpful and friendly. Read less
Likes:
Helpful staff, free onsite parking, free wifi, very good breakfast and great coffee.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Would recommend to others.
| Rooms: | | 5 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 5 |
| Facilities: | | 5 |
| Staff service: | | 5 |
| Location: | | 4 |
| Breakfast: | | 5 |
"Friendly & Helpful Staff"
I booked for a colleague who didn't arrive until late, the receptionist opened up the car park for him and was very helpful.
Breakfast was outstanding, he's been on the road a few days and the best… Read more
"Friendly & Helpful Staff"
I booked for a colleague who didn't arrive until late, the receptionist opened up the car park for him and was very helpful.
Breakfast was outstanding, he's been on the road a few days and the best breakfast he has had so far.
The room did overlook a plant yard at the rear of the hotel which starts work early so no lie in but as he had to be back on the road again it wasn't an issue. Read less
Likes:
Helpful, friendly staff & breakfast
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
| Nigel
Alone
Stayed: Jul '18 | |
Would recommend to others.
| Rooms: | | 3 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 4 |
| Facilities: | | 3 |
| Staff service: | | 5 |
| Location: | | 3 |
| Breakfast: | | 4 |
"Very friendly staff and nice decor, but room a little tired"
Excellent greeting at reception desk, made very welcome. Room a little small but okay
Small faults with bathroom: no plug on sink, tap loose, toilet seat loose, a little mould in shower. Apart fro… Read more
"Very friendly staff and nice decor, but room a little tired"
Excellent greeting at reception desk, made very welcome. Room a little small but okay
Small faults with bathroom: no plug on sink, tap loose, toilet seat loose, a little mould in shower. Apart from these minor things I enjoyed the stay. Breakfast was good and again very friendly service. Read less
Likes:
Friendliness of staff
Dislikes:
Small maintenence issues in bathroom
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
| Aisha
Group of Adults
Stayed: May '18 | |
Would recommend to others.
| Rooms: | | 5 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 4 |
| Facilities: | | 4 |
| Staff service: | | 5 |
| Location: | | 5 |
| Breakfast: | | 5 |
"Lovely stay- friendly staff, great food, good relaxed atmosphere"
Overnight stay at the hotel following a wedding event at the venue. Staff were friendly and hospitable throughout the event and every time we needed any assistance. Breakfast was great, room was comfo… Read more
"Lovely stay- friendly staff, great food, good relaxed atmosphere"
Overnight stay at the hotel following a wedding event at the venue. Staff were friendly and hospitable throughout the event and every time we needed any assistance. Breakfast was great, room was comfortable for the night - good value for money. Read less
Likes:
Bed was comfy, room was clean, breakfast was great, staff were friendly
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
| Michael
Young Couple
Stayed: Mar '18 | |
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 4 |
| Friendliness: | | 4 |
| Cleanliness: | | 4 |
| Facilities: | | 4 |
| Staff service: | | 4 |
| Location: | | 4 |
| Breakfast: | | 4 |
"Pleasant"
It was great, but I have been charged twice. Please refund sixty pounds.… Read more
"Pleasant"
It was great, but I have been charged twice. Please refund sixty pounds. Read less
Likes:
Calm, clean and good food.
Dislikes:
Being charged twice.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
| Trevor
Alone
Stayed: Mar '18 | |
Would recommend to others.
| Rooms: | | 5 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 5 |
| Facilities: | | 4 |
| Staff service: | | 5 |
| Location: | | 5 |
| Breakfast: | | 4 |
"Good night sleep"
Had an Exec suite room, Good size and good bed which gave a good night sleep. Pity no night restaurant food but a takeaway was ordered for me which suited my needs well a 12 inch pizza good selection… Read more
"Good night sleep"
Had an Exec suite room, Good size and good bed which gave a good night sleep. Pity no night restaurant food but a takeaway was ordered for me which suited my needs well a 12 inch pizza good selection available (a curry was available in various forms. Read less
Likes:
Good room, quiet, good bed and very reasonable price. The breakfast had a good assortment of food and served my needs well. Car park is a good size with ample parking available at the time of my stay.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
| Joe
Mature Couple
Stayed: Nov '17 | |
Would recommend to others.
| Rooms: | | 5 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 5 |
| Facilities: | | 5 |
| Staff service: | | 5 |
| Location: | | 4 |
| Breakfast: | | 5 |
"Friendly and helpful staff, very clean room and very good breakfast."
Staff very helpful on arrival and room very clean with good facilities for a short stay. No problems and enjoyed stay - we only used hotel as base for one night and would thoroughly recommend it for… Read more
"Friendly and helpful staff, very clean room and very good breakfast."
Staff very helpful on arrival and room very clean with good facilities for a short stay. No problems and enjoyed stay - we only used hotel as base for one night and would thoroughly recommend it for that purpose. We would use you again for a short stay in the Croydon / Purley area. Read less
Likes:
Helpfulness of staff who seemed genuinely keen to help - e.g. came to room to show us how to use heating controller. Room was very clean including on suit and liked supply of washing items.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon