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Grand Sapphire Hotel & Banqueting Croydon
Self Assessed 4 Stars Hotel
Hotel
Guest Rating: 4.1
See all 23 reviews
45 Imperial Way

Croydon, 

Greater London, 


CR0 4RR,  United Kingdom
Average Guest Rating for Grand Sapphire Hotel & Banqueting, Croydon
Guest reviews for Grand Sapphire Hotel & Banqueting, Croydon are provided by real guests who have actually stayed at the property.
Rooms:
4.2
Value:
4.2
Friendliness:
4.6
Cleanliness:
4.3
Facilities:
3.6
Staff service:
4.5
Location:
3.6
Breakfast:
3.8
Guest Rating:
4.1
From 23 reviews
Sort:Guest Reviews
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Alan
Group of Adults
Stayed: Sep '19
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
3
":)"
:)… Read more
":)"
:) Read less
Likes:
:)
Dislikes:
None
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Kaysha
Young Couple
Stayed: Aug '19
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Beautiful"
It was a great overnight stay for me and my partner Celebrating Our 5th anniversary… Read more
"Beautiful"
It was a great overnight stay for me and my partner Celebrating Our 5th anniversary Read less
Likes:
Room was lovely
Staff was great
Dislikes:
No
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Ian
Alone
Stayed: Aug '19
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Two nights on business"
The room was comfortable, the breakfast was good, staff were friendly and helpful.… Read more
"Two nights on business"
The room was comfortable, the breakfast was good, staff were friendly and helpful. Read less
Likes:
For a single room it was comfortable and had a large bed.
Dislikes:
No bar or restaurant.But there is a room service curry!
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Alison
Group of Adults
Stayed: Jul '19
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
5
"Excellent value for money"
Only stayed overnight but would happily have stayed longer… Read more
"Excellent value for money"
Only stayed overnight but would happily have stayed longer Read less
Likes:
Friendly, clean with everything we needed
Dislikes:
None
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Patrick
Alone
Stayed: Jul '19
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
2
Breakfast:
1
"Booked luxury, ended up with very basic"
I booked the Exec Double, when walking into the room, I had been put into a very basic family room. I was planning on working in the room but ended up going to a restaurant for food & stayed there for… Read more
"Booked luxury, ended up with very basic"
I booked the Exec Double, when walking into the room, I had been put into a very basic family room. I was planning on working in the room but ended up going to a restaurant for food & stayed there for the evening as the room was so depressing.

I spoke with reception and the lady advised that she didn't know what happened and that all the executive rooms were booked and there was nowhere else as they were booked. She adv this had never happened but the lady in the morning, said it has! Read less
Likes:
The staff were friendly. Although, having been told by one on the evening this error in booking / allocation had never happened before, only to be told in the morning it has.
Dislikes:
The room. It was very basic, not what I paid for and the mattress was so firm, I woke with a sore shoulder.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Angela
Group of Adults
Stayed: Jul '19
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Pleasant Stay"
Traveled with a friend for a local event. Booked the Grand Sapphire based on reviews & price. Stayed in a twin room which was spacious, clean and quiet with nice modern decor. Plenty of on site parkin… Read more
"Pleasant Stay"
Traveled with a friend for a local event. Booked the Grand Sapphire based on reviews & price. Stayed in a twin room which was spacious, clean and quiet with nice modern decor. Plenty of on site parking. Unusual location (on an industrial estate), but set back from noise from main road and handy for local outlet (chain restaurants/coffee shops/etc). Nice breakfast with decent variety. Friendly helpful staff. We would both stay again. Read less
Likes:
On site parking, quiet rooms (in spite of hosting a wedding), comfy beds, nice decor and decent breakfast.
Dislikes:
None
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Qasim Raza
Alone
Stayed: Jul '19
3
Would recommend to others.
Rooms:
2
Value:
2
Friendliness:
5
Cleanliness:
3
Facilities:
2
Staff service:
5
Location:
2
Breakfast:
3
"Hotel stay"
The hotel is not fesible if u want to sleep peacefully in the night , it’s has a banquet only good for party animals bcoz every day there is a party and you can’t sleep peacefully… Read more
"Hotel stay"
The hotel is not fesible if u want to sleep peacefully in the night , it’s has a banquet only good for party animals bcoz every day there is a party and you can’t sleep peacefully Read less
Likes:
The staff was friendly , specially the 2 girls at the RE epitomizing
Maria & taunse
Dislikes:
The sound in the night from the parties
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Joe
Alone
Stayed: May '19
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
5
Staff service:
4
Location:
3
Breakfast:
4
"Attended the Yemen Fundraiser as photographer, stayed at the venue."
I was in London for the Yemen Fundraiser attended by Amir Khan and Adam Saleh which was at The Grand Sapphire.
Luckily I discovered you also had rooms!… Read more
"Attended the Yemen Fundraiser as photographer, stayed at the venue."
I was in London for the Yemen Fundraiser attended by Amir Khan and Adam Saleh which was at The Grand Sapphire.
Luckily I discovered you also had rooms! Read less
Likes:
Nice venue. Friendly staff and nice rooms.
Dislikes:
Could have done with more milk with the tea and coffee making facilities and also a kettle that had a proper filter inside.
It was clean though the round shaving mirror in the bathroom was dirty.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Dom
Alone
Stayed: Apr '19
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great experience"
Was staying overnight for business.
Really interesting hotel in a convenient location with free parking. Was very refreshing to be able to park onsite and be greeted by happy, friendly staff. Décor i… Read more
"Great experience"
Was staying overnight for business.
Really interesting hotel in a convenient location with free parking. Was very refreshing to be able to park onsite and be greeted by happy, friendly staff. Décor is fabulous and makes a change from the average overnight stay. Room was large enough for one and shower was excellent. Hotel was clean throughout and every member of staff I dealt with was courteous, helpful and friendly. Read less
Likes:
Helpful staff, free onsite parking, free wifi, very good breakfast and great coffee.
Dislikes:
None
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Lee
Alone
Stayed: Jul '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Friendly & Helpful Staff"
I booked for a colleague who didn't arrive until late, the receptionist opened up the car park for him and was very helpful.

Breakfast was outstanding, he's been on the road a few days and the best… Read more
"Friendly & Helpful Staff"
I booked for a colleague who didn't arrive until late, the receptionist opened up the car park for him and was very helpful.

Breakfast was outstanding, he's been on the road a few days and the best breakfast he has had so far.

The room did overlook a plant yard at the rear of the hotel which starts work early so no lie in but as he had to be back on the road again it wasn't an issue. Read less
Likes:
Helpful, friendly staff & breakfast
Dislikes:
None
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
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