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Grand Sapphire Hotel & Banqueting Croydon
Self Assessed 4 Stars Hotel
Hotel
Guest Rating: 3.9
See all 35 reviews
45 Imperial Way

Croydon, 

Greater London, 


CR0 4RR,  United Kingdom
Average Guest Rating for Grand Sapphire Hotel & Banqueting, Croydon
Guest reviews for Grand Sapphire Hotel & Banqueting, Croydon are provided by real guests who have actually stayed at the property.
Rooms:
4.1
Value:
4.1
Friendliness:
4.4
Cleanliness:
4.3
Facilities:
3.5
Staff service:
4.3
Location:
3.6
Breakfast:
3.6
Guest Rating:
3.9
From 35 reviews
Sort:Guest Reviews
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Barry
Mature Couple
Stayed: Aug '21
2
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
3
Cleanliness:
2
Facilities:
2
Staff service:
3
Location:
2
Breakfast:
2
"Fine for an overnight, but no food or bar service and very dusty room!"
We had the executive suite (which we didn't realise we had) and was originally surprised by the size and layout. However, once we settled, we noticed a lot of dust everywhere and strange layout. The f… Read more
"Fine for an overnight, but no food or bar service and very dusty room!"
We had the executive suite (which we didn't realise we had) and was originally surprised by the size and layout. However, once we settled, we noticed a lot of dust everywhere and strange layout. The fake flowers were glued to the table, the shower was quite well used and could have done with a good limescale remover. There was also no drawers to put clothes away and broken hangers in the wardrobe. No restaurant or bar facilities and just a takeaway box for breakfast. I would not stay again. Read less
Likes:
The bed
Dislikes:
Lack of facilities, no bar or restaurant even though they star 'Banqueting' in their title!
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Jim
Mature Couple
Stayed: Jun '21
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
2
Staff service:
1
Location:
1
Breakfast:
1
"Booked for a specific room, we ended up with a small, dirty room that wasn’t worth any of the money."
Dirty, disappointing, small, receptionist was unhelpful… Read more
"Booked for a specific room, we ended up with a small, dirty room that wasn’t worth any of the money."
Dirty, disappointing, small, receptionist was unhelpful Read less
Likes:
.
Dislikes:
We booked for a suite that displayed online it had a big, luxury room, to then find our room was small, dirty, unhygienic and very disappointing. I have taken pictures of what we had experienced.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Lynn
Alone
Stayed: Nov '20
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Brilliant"
My room was lovely and spacious, well heated and staff helpful and friendly… Read more
"Brilliant"
My room was lovely and spacious, well heated and staff helpful and friendly Read less
Likes:
Comfort
Dislikes:
None
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Paul
Mature Couple
Stayed: Jul '20
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
3
Breakfast:
3
"Perfect 1 Night Stay"
First time booking at this hotel and will not be the last. Super clean room, quiet, good size and created the right ambience for the evening ahead.… Read more
"Perfect 1 Night Stay"
First time booking at this hotel and will not be the last. Super clean room, quiet, good size and created the right ambience for the evening ahead. Read less
Likes:
I am a bit of fusspot when it comes to booking hotels. Although my first choice room was not available (already booked) I can have no complaints with my allocated room. All staff accommodating helpful
Dislikes:
No
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Camilla
Young Couple
Stayed: Jul '20
3
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
3
Cleanliness:
3
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
2
"Executive suite"
My stay was good it was only 1 night… Read more
"Executive suite"
My stay was good it was only 1 night Read less
Likes:
The room was very nice very glam
Dislikes:
The room was very dusty furniture was black and full of dust. Toilet brush had tissue on it ?
For the price the room should be spotless.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Marc
With a colleague
Stayed: Jun '20
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
4
"Hotel was nice, rooms were clean and comfortable"
One night only during Coronavirus pandemic which obviously restricts the ratings you're able to give due to all facilities not being available… Read more
"Hotel was nice, rooms were clean and comfortable"
One night only during Coronavirus pandemic which obviously restricts the ratings you're able to give due to all facilities not being available Read less
Likes:
Rooms were good
Dislikes:
Food. Ordered a Biryani and it contained 3 plum nuts. I know a biryani is cooked this way but I would expect them to be removed before serving. Almost broke my teeth. It does not state on the menu.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Vic
Alone
Stayed: May '20
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
4
"A jewel of a hotel"
Stayed here for business as a key worker during the Coronavirus outbreak outbreak.… Read more
"A jewel of a hotel"
Stayed here for business as a key worker during the Coronavirus outbreak outbreak. Read less
Likes:
Nice comfy room. Very helpful staff.
Dislikes:
None
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Gary
Alone
Stayed: Mar '20
3
Would recommend to others.
Rooms:
2
Value:
2
Friendliness:
5
Cleanliness:
5
Facilities:
2
Staff service:
5
Location:
3
Breakfast:
2
"Helpful and polite staff, clean & tidy rooms. Needs soundproofing and is very basic for the price."
Staying in the area while on business. Had to be cut short due to virus restrictions.… Read more
"Helpful and polite staff, clean & tidy rooms. Needs soundproofing and is very basic for the price."
Staying in the area while on business. Had to be cut short due to virus restrictions. Read less
Likes:
Very helpful staff. Clean rooms.
Dislikes:
Could hear the snoring and movements of other guests. Did not sleep well. Price was high for what you got.
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Douglas
Mature Couple
Stayed: Dec '19
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Very good hotel stay"
Stayed over Christmas while visiting family location very quiet at this time of year… Read more
"Very good hotel stay"
Stayed over Christmas while visiting family location very quiet at this time of year Read less
Likes:
Staff excellent service could not be better beds very comfortable got a good night's sleep
Dislikes:
Lack of somewhere to put your clothes no draw space sink plug not working and no lower towel rail
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
Stephen
With a colleague
Stayed: Dec '19
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
3
"Average"
Small room, bathroom light kept on switching itself off (not particularly safe when you are in the shower!), no where to hang many clothes.… Read more
"Average"
Small room, bathroom light kept on switching itself off (not particularly safe when you are in the shower!), no where to hang many clothes. Read less
Likes:
Bed was OK
Dislikes:
No bar or restaurant!!!!!!!!!!!
Guest Review for Grand Sapphire Hotel & Banqueting, Croydon
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